PAYMENT METHODS
We accept credit, debit, and prepaid cards, PayPal-the most popular online payment method worldwide
When you place order with Paypal, you will be redirected to the PayPal payment page where you are required to log on to your Paypal account with your username and password.
If Paypal does not support your currency, your payment will automatically be charged in US dollars.
If you have some trouble making a payment, please see some helpful suggestions below:
My payment won’t go through, what should I do?
If you’re unable to pay with your debit or credit card
1: Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.
2: Check your credit or debit account balance for available funds.
3: Check whether your card is authorized or default online transaction limit is too low.
4: Try refreshing the page or logging completely out and then logging back in.
5: Start over with a new order instead of trying to pay for the same order over again.
6: If your payment is still declined, you may need to contact your bank.
As part of their security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request that they accept the transaction.
7: Pay with your credit or debit card through Paypal. If you do not have a Paypal account, you can safely and easily use the services as a “guest”.
8: Try using a different card.
9: Try through PayPal if you have a PayPal account.
If you‘re unable to pay with Paypal
1: Check with Paypal to see if your account has a transaction limit.
2: According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.
If Paypal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).
CANCEL/CHANGE ORDER
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If your request is accepted, we will notify you via your email.
Thanks and Best Regards!